Agent(e) aux réservations
Core
Manage booking requests, advise clients on hotel products and services, and ensure an exceptional first-contact experience for a Relais & Châteaux boutique hotel.
Role type
Reservation Agent
Builds
Hotel room bookings, suite reservations, and dining experiences
Domain
Luxury hospitality
Deliverable
product features
Required skills
French (fluent), English (fluent), customer service, reservation management, upselling, administrative accuracy, travel agent liaison
Preferred skills
Tourism or hospitality education, sales aptitude, high-end service environment experience
Responsibilities
Answer booking requests via phone, email, and online platforms; modify and cancel reservations; inform clients about rooms, suites, packages, and dining services; identify client needs and recommend suitable products; maximize revenue through suggestive selling; ensure accuracy of reservation and client preference data; collaborate with departments for a smooth experience; handle administrative follow-ups and payments; verify commissions.
Seniority
Individual Contributor