Mercedes-Benz Digital Experience Specialist - Mercedes Benz of Calabasas
Core
Assisting dealership customers with the setup, activation, and ongoing use of the Mercedes-Benz me Connect app and connected vehicle services.
Role type
Customer support specialist for connected vehicle services
Builds
Seamless digital onboarding experience for new and pre-owned vehicle customers
Domain
Automotive retail / Connected vehicle technology
Deliverable
Product features (app setup and activation)
Required skills
Customer service, smartphone and mobile app proficiency, Bluetooth connectivity knowledge, troubleshooting, communication, problem-solving, organization
Preferred skills
Previous experience in customer service, automotive, dealership, technology, or product-support roles
Responsibilities
Guide customers through app installation, account registration, and vehicle pairing; Educate customers on digital features and remote functions; Troubleshoot app and connectivity issues; Partner with Sales Consultants during vehicle delivery; Maintain accurate customer and activation records.
Seniority
Entry-level to Individual Contributor
