Chef de projet senior - Nouveaux Parcours et Experience Client H/F
Core
Senior project manager leading the design, implementation, and optimization of omnichannel customer journeys (physical and digital touchpoints) to enhance customer experience.
Role type
Senior Project Manager (Customer Experience)
Builds
Customer journey maps, omnichannel features, contactability strategies
Domain
Retail / Customer Experience / Digital Transformation
Deliverable
product features
Required skills
Project management, omnichannel strategy, UX design, statistical analysis, CRM platforms, database management
Preferred skills
Digital marketing specialization, stakeholder coordination
Technologies
CRM platforms, statistical analysis tools
Responsibilities
Define key customer journeys, analyze and optimize journey steps, identify new feature opportunities, pilot contactability strategy for the database
Seniority
Senior, hands-on IC
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