Global Retail Product Owner
Core
Shape the future of Dyson's retail experience by building clienteling and omnichannel capabilities to help store teams create meaningful, long-term customer relationships.
Role type
Global Retail Product Owner
Builds
Clienteling and omnichannel capabilities for store teams
Domain
Retail operations and customer experience
Deliverable
product features
Required skills
Retail operations experience, clienteling expertise, CRM platform knowledge, omnichannel strategy, customer journey design, stakeholder management, Agile delivery
Preferred skills
Experience with loyalty platforms, POS systems, associate-facing tools, premium/luxury retail brands, Jira, Confluence
Technologies
Jira, Confluence
Responsibilities
Partner with market teams to analyze customer journeys and inform product decisions; Design and optimize end-to-end customer journeys across stores, CRM, and digital touchpoints; Develop clienteling capabilities for store teams; Translate business and user needs into product requirements; Drive adoption of new tools across the retail network
Seniority
Mid-to-Senior, hands-on IC