Operations Sr Assistant
Core
Provide end-to-end operational support for Partners, Riders, and Customers, resolving incidents and optimizing processes.
Role type
Senior Operations Assistant (Customer Experience & Logistics)
Builds
Customer Experience and Logistics programs
Domain
Food delivery and quick-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operations management, cross-functional project leadership, data analysis and reporting, process optimization, incident resolution
Preferred skills
Experience in dynamic environments, impact measurement of operational KPIs
Responsibilities
Resolve operational incidents for partners and riders, collaborate with logistics and partner operations teams, lead end-to-end CX and logistics projects, analyze data to identify root causes and reduce friction, implement efficiency programs
Seniority
Senior, hands-on IC
