Senior Product Manager, Operations & Commercialization
Core
Owns products that make Serve's robot fleet welcome in neighborhoods, reliable in service, and delightful for customers and partners to improve delivery quality, fleet utilization, and cost efficiency.
Role type
Senior Product Manager, Operations & Commercialization
Builds
Scalable operational workflows for robot supervision, deployment, and dispatch; capabilities for issue detection, remote interventions, and service recovery; partner-facing APIs and onboarding workflows.
Domain
Robotics, last-mile delivery, logistics, fleet management
Deliverable
product features
Required skills
Product roadmap ownership, operational data analysis, user discovery, technical fluency with APIs and data flows, metrics definition, cross-functional execution, AI/LLM tool usage, stakeholder management
Preferred skills
Fleet management experience, partner-facing API/integration experience, hands-on analytics (SQL, dashboards), AI agent/LLM prototyping
Technologies
LLM-based analysis, AI agents, SQL, dashboards
Responsibilities
Define and own success measures for operational performance and delivery quality; maintain an evidence-based view of failure modes using operational data and field observation; build scalable operational workflows for robot supervision and dispatch; improve delivery reliability with issue detection and service recovery capabilities; enable commercial launches by defining product capabilities and integration requirements; scale market deployments with repeatable product capabilities; drive fast, focused execution with Engineering; coordinate cross-functional quality initiatives.
Seniority
Senior, hands-on IC
