Guest Service Associate - Front Office
Core
Support the front office team to deliver efficient services and resolve customer queries to ensure satisfaction.
Role type
Front Office Associate
Builds
Front Office operations and customer service experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Customer service, issue resolution, communication, team leadership, shift reporting
Preferred skills
University graduate, Hotel Management diploma, International Hotel Chain experience
Responsibilities
Respond to customer queries, maintain Front Office log book, prepare shift reports
Seniority
Entry-level to 1 year experience
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