Guest Service Associate - Front Office
Core
Provide effective support to the team to enable efficient services and resolve customer queries in a timely manner.
Role type
Guest Service Associate (Front Office)
Builds
Front Office operations and customer service experiences
Domain
Hospitality
Deliverable
client delivery
Required skills
Opera system proficiency, leadership experience, stakeholder relationship management, clear communication, team culture alignment
Responsibilities
Respond to customer queries, maintain Front Office log book and shift reports, ensure quality of customer service
Seniority
Individual Contributor