Responsable des Connexions Humaines H/F - Pullman Paris Montparnasse 4*
Core
Drives Quality and Guest Experience strategy and operational implementation for a 4-star hotel, focusing on client satisfaction, talent engagement, and performance excellence.
Role type
Senior Operations Manager (Guest Experience & Quality)
Builds
Premium guest experiences and operational performance for a 4-star hotel in Paris
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Strategic planning, performance analysis, change management, cross-functional coordination, team leadership, conflict resolution, commercial promotion, financial reporting
Preferred skills
Emotional intelligence, service culture expertise, multilingualism (Spanish/Chinese)
Technologies
Opera Cloud
Responsibilities
Pilot Quality and Guest Experience strategy, analyze performance indicators and client feedback, coordinate operational teams, manage scheduling and labor compliance, handle escalated client complaints, promote loyalty programs, monitor financial KPIs (revenue, occupancy, ADR)
Seniority
Senior, hands-on IC with management of 10+ people