Shift Leader
Core
Supervise and coordinate Front Desk operations to ensure smooth hotel operations, excellent guest service, and compliance with standards.
Role type
Shift Leader (Front Office)
Builds
Guest check-in/check-out processes, room availability status, and shift handover reports.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front Office operations, PMS systems, check-in/check-out procedures, guest account management, cashiering, room inventory management, shift coordination, team supervision, complaint handling, VIP/group arrival management, shift handover reporting.
Preferred skills
Hotel Management degree, supervisory experience, four- or five-star hotel experience, additional languages.
Technologies
Hotel PMS systems
Responsibilities
Supervise Front Desk agents, handle guest requests and complaints, monitor room availability and status, coordinate with Housekeeping, manage cash float and shift closing, verify daily reports and registration details, conduct shift briefings, coach team members, assist with training and performance monitoring.
Seniority
Mid-level, hands-on IC