FR - Réceptionniste (H/F/X) - MGallery Royal Lyon
Core
Front desk receptionist managing guest arrivals, departures, reservations, and administrative operations to deliver exceptional service.
Role type
Front desk receptionist
Builds
Guest check-in/check-out processes, reservation management, and front desk operations
Domain
Hospitality / Hotel Front Office
Deliverable
client delivery
Required skills
Guest service, multilingual communication (French, English), time management, administrative data entry, problem resolution, multitasking
Preferred skills
PMS (Opera) experience, luxury hotel experience, additional languages
Technologies
PMS, reservation software, telephone systems
Responsibilities
Greet guests and manage arrivals/departures, handle reservations and room assignments, coordinate with housekeeping and maintenance, process administrative tasks and data entry, resolve guest inquiries and complaints
Seniority
Entry-level to Junior