Front Desk Agent
Core
First point of contact for visitors, clients, and employees in a fast-paced corporate hotel setting, ensuring smooth daily operations and exceptional service delivery.
Role type
Front Desk Agent (Receptionist)
Builds
Welcoming reception environment and efficient visitor/communication management for Nile City Towers complex
Domain
Hospitality / Corporate Services
Deliverable
product features
Required skills
Greeting and directing visitors, managing phone calls and emails, scheduling appointments and calendars, performing administrative tasks (data entry, filing), managing mail and deliveries, maintaining reception area, monitoring visitor access and security, basic office maintenance, handling inquiries and resolving issues, multitasking, time management, computer literacy (Microsoft Office), knowledge of office management systems
Preferred skills
Previous experience as front desk agent/receptionist/customer-facing role, hospitality or corporate industry experience, familiarity with appointment scheduling software
Responsibilities
Greet and welcome visitors, answer and screen calls, schedule appointments, perform administrative tasks, coordinate with departments, manage mail and deliveries, maintain reception area, monitor visitor access, assist with office maintenance, handle inquiries
Seniority
Individual Contributor, entry to mid-level