Front Office Manager
Core
Lead the Front Office team to deliver exceptional guest experiences and operational excellence in a 5-star hotel environment.
Role type
Front Office Manager (Hospitality)
Builds
Guest service experiences, operational efficiency, team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office leadership, budget management, team coaching, Opera PMS, 5-star hotel operations, guest recovery processes, cross-departmental collaboration
Preferred skills
Accor experience, Head of Department experience, New Zealand Drivers Licence
Technologies
Opera PMS, Microsoft Outlook, Microsoft Office
Responsibilities
Lead, coach, and inspire the Front Office team; oversee daily arrivals, departures, VIP experiences, and guest recovery; manage labour costs and departmental budgets; ensure compliance with brand standards and safety requirements; maintain a visible presence in the lobby during key service periods.
Seniority
Mid-Senior, hands-on IC