Receptionist
Core
Manage front office operations including guest check-ins/outs, reservations, cashiering, and night audits for a 4-5 star hotel.
Role type
Front Office Receptionist
Builds
Guest arrival/departure workflows, room allocations, and daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, reservation processing, cashiering, night audit tasks, key card issuance, complaint resolution, logbook management, room allocation, safety procedures
Preferred skills
Knowledge of hotel rate codes and packages, foreign exchange handling, business center support
Technologies
Computer systems for guest information and reservations
Responsibilities
Register and process guest check-ins and check-outs, handle walk-in and call-in reservations, manage cashiering and foreign exchange transactions, resolve guest complaints, ensure cleanliness of the front office area, communicate shift handover information, check equipment and logbooks
Seniority
Entry-level, operational IC