Desk Collection
Core
Conducting debt collection via phone, verifying customer accounts, negotiating payment terms, and resolving discrepancies to maintain trust with debtors.
Role type
Desk Collection Specialist
Builds
Recovered payments for financial institutions
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
phone negotiation, account verification, payment plan structuring, KPI achievement, report writing, regulatory compliance
Preferred skills
Fintech industry experience, recovery bucket experience, creative negotiation strategies
Technologies
internal collection systems, reporting tools
Responsibilities
Contacting customers via phone to collect debts, investigating account discrepancies, negotiating payment deadlines and plans, preparing activity reports for Team Leader
Seniority
Mid-level, individual contributor
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