Front Office All-Rounder
Core
Deliver exceptional, personalized guest service and manage front office operations including check-ins, check-outs, reservations, and account enquiries.
Role type
Front Office All-Rounder
Builds
Seamless guest experiences from arrival to departure
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, Opera PMS, reservations management, switchboard operations, cross-departmental liaison, record keeping, promotion of hotel facilities and loyalty programs
Preferred skills
Previous front office or reception experience, experience with Fidelio or HOTSOS
Technologies
Opera PMS, Fidelio, HOTSOS
Responsibilities
Manage guest check-ins and check-outs, assist with reservations and switchboard calls, respond to guest enquiries and concerns, support concierge and reception duties, liaise with Housekeeping and F&B, maintain accurate guest records and documentation, promote hotel facilities and Accor loyalty programs
Seniority
Entry to Mid-level, hands-on IC