Front Office Supervisor
Core
Lead the Front Office team to deliver exceptional luxury guest experiences from arrival to departure at a 5-star hotel.
Role type
Front Office Supervisor (Hands-on leadership)
Builds
Luxury guest experiences and smooth hotel operations
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Front Office or hotel supervisory experience, leadership, problem-solving, attention to detail, ability to thrive in fast-paced environments
Preferred skills
Passion for luxury hospitality, strong communication, professional presentation, flexibility for rotating rosters
Responsibilities
Support daily operations of Reception, Concierge, Call Centre, Portering, and Night Audit; inspire team to provide outstanding service; maintain luxury standards; support team development
Seniority
Mid-level, hands-on IC
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