Quality Analyst
Core
Transform guest feedback and operational data into actionable insights to drive personalized service and continuous improvement at a luxury hotel.
Role type
Quality Analyst (Guest Experience & Data Analysis)
Builds
Guest satisfaction dashboards, quality audit reports, and operational performance metrics for hotel management.
Domain
Luxury Hospitality / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, Root cause analysis, Quality audit execution, Dashboard development, Data validation, System administration, Report generation, Process improvement, Training delivery, Documentation management
Preferred skills
Power BI, Excel, ALICE, TrustYou, MyLQA, HERO, Opera Cloud, Luxury hospitality standards, Arabic language
Technologies
Power BI, Excel, ALICE, TrustYou, MyLQA, HERO, Opera Cloud, SST
Responsibilities
Monitor guest request systems (ALICE) for service level adherence; Analyze guest satisfaction scores and sentiment trends; Conduct quality audits against brand standards; Develop and maintain performance dashboards; Validate reporting data accuracy; Administer quality management systems and user access; Train staff on quality systems; Prepare monthly/quarterly quality reports and presentations.
Seniority
Individual Contributor (IC), likely Mid-Level given the mix of execution and reporting duties.