Data Analyst - Customer Solutions Office, Travel & Mobility Business(C&M)
Core
Analyze customer operations data to identify issues, design solutions, and drive continuous improvement in customer experience and operational performance for Rakuten Travel.
Role type
Data Analyst (Customer Operations)
Builds
Data-driven frameworks, automated reporting, and AI-driven use cases for customer support operations.
Domain
Travel & Hospitality / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, Statistics, Machine learning basics, SQL, Python, Tableau
Preferred skills
Project management, BI tool development (MicroStrategy, DOMO), Senior management reporting
Technologies
SQL, Python, Tableau, MicroStrategy, DOMO
Responsibilities
Provide actionable insights on customer operations performance; Ensure automated, consistent, and high-quality reporting of KPIs; Support evaluation of operational and digital initiatives; Contribute to continuous improvement of customer management processes; Support advanced analytics and AI-driven use cases.
Seniority
Mid-career, hands-on IC
