Senior Manager, Guest Intelligence & Consumer Insights
Core
Build an enterprise view of guest and consumer intelligence to connect feedback, behavior, and trends into actionable business insights for Denny's.
Role type
Senior Manager, Guest Intelligence & Consumer Insights
Builds
Executive-ready readouts and practical recommendations for leaders, operators, and franchise owners
Domain
Restaurant & Hospitality / Consumer Insights
Deliverable
dashboards & analysis
Required skills
Consumer insights, guest experience analytics, brand strategy, reputation management, social listening, marketing analytics, research, data interpretation, cross-functional partnership
Preferred skills
Restaurant operations, hospitality, retail, franchise systems, consumer brands, multi-unit business experience
Technologies
Dashboards, reviews, surveys, social sentiment tools, vendor reports, trend data
Responsibilities
Create a connected view of guest/consumer signals across complaints, reviews, surveys, and social media; Track food quality, value, and menu relevance signals; Monitor market trends and competitive moves; Partner with Marketing, Culinary, Operations, and Franchise teams; Interpret data to explain implications for traffic, trust, and menu strategy; Translate insights into simple, actionable recommendations for leadership.
Seniority
Senior, hands-on IC with strategic cross-functional influence
