Royal Service - Hotel Operator
Core
Handle guest telephone calls, answer inquiries, and promote hotel facilities to enhance personalized experiences.
Role type
Resort Royal Service Agent
Builds
Guest communication and hotel facility promotion
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
English (verbal & written), telephone communication, email management, knowledge of hotel departments (Housekeeping, Front Office, Engineering), Microsoft Windows applications, emergency procedures, safety policies
Preferred skills
Second language, Opera system experience, customer service experience, problem solving, working under pressure
Technologies
Microsoft Windows, Opera
Responsibilities
Process external and internal calls, answer guest emails, maintain accurate call records, liaise with Sales and other departments, follow department policies and service standards
Seniority
Individual Contributor