Duty Manager
Core
Oversees front office operations, VIP guest services, and environmental sustainability initiatives while coordinating with hotel departments.
Role type
Senior Front Office Duty Manager
Builds
Front office functions, guest experiences, and sustainable facility operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
VIP guest management, front office system operation, environmental compliance, cross-department coordination, complaint resolution, group booking management
Preferred skills
Advanced techniques in hospitality services, guest profile management
Technologies
Fidelio, Opera, MS Office
Responsibilities
Check cleanliness and staff appearance, assist in VIP arrivals and departures, handle room lock problems, coordinate with departments during high occupancy, manage guest complaints, implement energy-saving measures, ensure food safety compliance
Seniority
Senior, hands-on IC