Assistant Director of Front Office & Guest Services
Core
Oversee daily Front Office operations, deliver personalized luxury guest experiences, and drive financial performance at a high-end resort.
Role type
Senior Front Office Manager (Assistant Director)
Builds
Luxury guest arrivals, departures, and VIP experiences
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, room inventory management, Opera PMS, employee coaching, performance management, revenue optimization, conflict resolution
Preferred skills
Bachelor's in Hospitality Management, Forbes Five-Star experience, Revenue management, CPR/First Aid, Multilingual
Technologies
Opera PMS, Oracle Hospitality
Responsibilities
Lead Front Office operations and monitor room inventory; Manage VIP arrivals and service recovery; Support revenue optimization and labor management; Recruit, hire, and mentor Front Office colleagues; Ensure compliance with safety and service standards
Seniority
Senior, hands-on IC