Guest Service Agent - Arabic Speaking
Core
Handle all aspects of guest service to maximize satisfaction, including check-in, VIP recognition, complaint resolution, and inter-departmental coordination.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and hotel service delivery
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest relations, complaint handling, VIP service, inter-departmental coordination, sales promotion, profile management, pre-arrival preparation, departure management
Preferred skills
Arabic language proficiency, English communication, multi-cultural environment adaptability
Technologies
Hotel management systems, guest profile databases
Responsibilities
Greet guests upon arrival and departure, handle guest requests and complaints, coordinate with Concierge and Housekeeping, promote hotel sales and loyalty programs, maintain guest profiles and VIP recognition, ensure room inspections and amenity orders
Seniority
Individual Contributor, 2+ years experience