Reservations Coordinator
Core
Manage guest reservation details, verify special requirements, and maintain comprehensive guest profiles to deliver personalized service.
Role type
Reservations Coordinator
Builds
Guest reservations and profiles for luxury resort operations
Domain
Luxury hospitality / Resort management
Deliverable
product features
Required skills
Reservation system management, telephone communication, cross-departmental coordination, guest profile maintenance, booking amendments, cancellations handling, MS Office proficiency
Preferred skills
Additional languages, market trend analysis
Technologies
Central Reservation System (CRS), PMS, online booking platforms, MS Office (Excel, Outlook)
Responsibilities
Process and verify reservation summaries and special requirements, handle telephone communications professionally, coordinate with other departments for seamless guest experiences, maintain and update guest profiles and preferences
Seniority
Mid-level, hands-on operational role