Guest Service Associate Front Office
Core
Daily front office administration, guest reception, query handling, complaint resolution, and room bookings to exceed customer expectations.
Role type
Front Office Associate
Builds
Guest services and room inventory management for Novotel Kolkata Hotel & Residences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, room booking administration, complaint resolution, team motivation, department coordination
Responsibilities
Greet visitors and handle guest queries, manage room bookings, resolve guest complaints, maintain high service standards at the reception desk, motivate and develop the reception team, escalate matters affecting hotel interests to management
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