Fairmont Gold Supervisor (Full Time)
Core
Supervising daily operations of the Fairmont Gold lounge and buffet to ensure luxury guest service standards and profitability.
Role type
Senior Front Office Supervisor (Luxury Hospitality)
Builds
Daily lounge service, buffet operations, and guest concierge experiences for Fairmont Gold members.
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, supervisory leadership, F&B service coordination, guest relationship management, revenue generation, Opera Cloud proficiency, Microsoft Office suite
Preferred skills
Hospitality management degree, second language fluency, coaching team members
Responsibilities
Coordinate Fairmont Gold floor operations, supervise lounge and buffet staff, provide concierge services, manage F&B forecasting and ordering, resolve guest complaints, ensure billing accuracy, drive upsell goals, maintain loyalty program awareness.
Seniority
Mid-level Supervisor