Guest Relations Manager
Core
Manage Front Desk operations to ensure smooth service, handle VIP arrivals, and maintain high guest satisfaction standards.
Role type
Front Office Manager
Builds
Front Office operations and guest arrival/departure experiences
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Front Office operations management, Cash handling, Opera PMS, Stakeholder relationship building, Leadership, Driver's license
Preferred skills
None stated
Technologies
Opera PMS
Responsibilities
Manage Front Desk operations, Review arrival and VIP requirements, Proactively seek and resolve guest feedback, Develop and maintain Guest Service standards, Liaise with Housekeeping and Villa Manager
Seniority
Mid-level Manager
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