Technical Curriculum Developer
Core
Design and develop technical learning experiences (eLearning, certifications, videos, simulations) for Partners, Solution Engineers, and Professional Services to enable them to implement Freshworks solutions.
Role type
Technical Curriculum Developer (Revenue Enablement)
Builds
Digital learning experiences, technical certifications, and readiness programs for customer-facing technical roles.
Domain
SaaS / Enterprise Software / Customer Education
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning design, multimedia content creation, technical writing, project management, stakeholder management, assessment design, course scoping, learning objective definition
Preferred skills
Technical certifications design, AI-powered learning tools experience
Technologies
Articulate 360 (Storyline & Rise)
Responsibilities
Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, and job aids; Create polished multimedia learning content using text, video, audio, and animations; Partner with technical SMEs to translate complex concepts into practical learning; Assess learning needs and define course scope and objectives; Build and maintain technical certifications and readiness programs; Measure learning effectiveness and improve content based on feedback.
Seniority
Mid-Senior (5-8 years experience)
