Service BDC Agent - BMW of Denver Downtown
Core
Respond to internet inquiries, generate service appointments, and manage customer data for a BMW dealership.
Role type
Service BDC Agent
Builds
Service appointments and customer engagement
Domain
Automotive retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
CRM software proficiency, lead management tools, phone surveying, report compilation, automotive product knowledge, financing/incentive program knowledge
Preferred skills
Previous BDC experience in automotive, high-volume call center experience, commission-driven role experience, goal-driven performance
Technologies
CRM software, lead management tools, internet
Responsibilities
Respond to internet inquiries with courtesy and accuracy, enter customer inquiry data into CRM, generate services appointments, conduct phone surveys to assess customer preferences, compile reports and documentation
Seniority
Individual Contributor