Manager - Customer Service
Core
Lead, coach, and mentor a customer service team to ensure balanced workflow, meet customer expectations, and achieve production goals.
Role type
Customer Service Team Manager
Builds
Customer service operations and team performance
Domain
Marketing, packaging, print, and supply chain solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, workflow planning, on-the-job training, customer liaison, process improvement, Microsoft Office proficiency
Preferred skills
None stated
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), Internet Explorer
Responsibilities
Lead, coach, and mentor direct reports to achieve optimum performance; Conduct annual performance reviews and maintain career development plans; Assign workload and plan backup coverage to avoid bottlenecks; Represent the organization to customers and resolve problems; Provide hands-on support and training on procedures; Participate in process improvement initiatives; Liaise between the plant and outside services.
Seniority
Manager, hands-on leadership
