Card Disputes Associate
Core
Frontline expert executing end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes to ensure compliance with card scheme rules and regulatory requirements.
Role type
Senior IC Card Disputes Associate
Builds
End-to-end dispute resolution workflows for Wise's card operations
Domain
Financial services / Payments / Card Operations
Deliverable
client delivery
Required skills
End-to-end dispute investigation, Card Fraud analysis, Non-Fraud dispute resolution, Card scheme rule compliance, Regulatory compliance, Operational procedures execution, Workflow optimization, Evidence gathering, Stakeholder communication, Analytical problem-solving
Preferred skills
Experience in payments or financial services, Back-office processing experience, Multitasking under pressure, Self-starter attitude
Technologies
Card scheme rules, Operational procedures
Responsibilities
Execute end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes, Detect and escalate domain-related problems, Propose solutions to improve operational scalability, Maintain high accuracy and security in case handling, Collaborate with Customer Support and Compliance teams, Meet individual SLAs and KPIs
Seniority
Mid-level, hands-on IC