Financial Counselor
Core
Counsel patients on payment options, financial assistance, and account resolution while ensuring compliance with healthcare billing regulations.
Role type
Financial Counselor (Healthcare)
Builds
Patient payment plans and financial assistance eligibility determinations
Domain
Healthcare / Medical Billing
Deliverable
client delivery
Required skills
customer service, financial counseling, HIPAA compliance, data entry, multi-tasking, problem solving
Preferred skills
healthcare finance knowledge, healthcare insurance experience, patient scheduling experience
Technologies
Billing System
Responsibilities
Counsel financially unsecured patients regarding payment options and financial assistance programs; assist patients with completing financial assessment applications and make eligibility determinations; identify and minimize potential financial risk of patient accounts; handle phone calls and provide price estimates; document patient interactions in the Billing System; coordinate with insurance verification and case management teams to resolve coverage issues.
Seniority
Individual Contributor, entry to mid-level
