IT Analyst
Core
Provide first-level IT support for hardware, software, network connectivity, and hotel operational systems including PMS, POS, and Wi-Fi.
Role type
Senior IT Support Analyst (Hospitality)
Builds
Stable IT infrastructure and operational technology for hotel guests and staff
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software installation, network configuration, user account management, cybersecurity basics, asset inventory management, backup procedures, vendor coordination, basic IT training delivery, incident record keeping
Preferred skills
PMS/POS/PBX system knowledge, access control systems experience
Technologies
Windows, Microsoft Office, printers, Wi-Fi, network infrastructure, PMS, POS, PBX
Responsibilities
Install and maintain IT devices, troubleshoot technical issues, manage user accounts and security patches, coordinate with vendors, support new employee onboarding, monitor systems for backups and security, maintain asset records, ensure compliance with security policies
Seniority
Senior, hands-on IC