IT Support Engineer – L1/L2
Core
Provide Level 1 and Level 2 technical support to end users worldwide via ticketing, phone, and Teams, resolving hardware, software, and network incidents.
Role type
L1/L2 IT Support Engineer
Builds
IT service stability and user productivity
Domain
Global IT Operations
Deliverable
client delivery
Required skills
incident diagnosis, hardware/software troubleshooting, account management, asset tracking, documentation, SLA compliance, Windows/Mac OS support, Microsoft 365, Entra ID, ticketing systems
Preferred skills
Intune, Kandji, international environment experience, French language
Technologies
Microsoft 365, Entra ID, Intune, Kandji, Windows, Mac, ticketing systems
Responsibilities
Diagnose and resolve hardware, software, and network incidents; manage user requests including account creation and access rights; prepare and configure workstations; document procedures and contribute to the knowledge base; escalate complex issues; support mobile device management solutions
Seniority
Mid-level, hands-on IC
