Mgr Customer Training
Core
Lead and support training center operations, develop training program strategies, and manage the Customer Training team for da Vinci System and Ion technology.
Role type
Manager, Customer Training
Builds
Training programs and strategies for surgeons, fellows, residents, and hospital staff using da Vinci and Ion systems.
Domain
Healthcare / Robotic Surgery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team building and mentoring, training project management, CRM data analysis, process improvement, stakeholder collaboration, medical device consulting
Preferred skills
Knowledge of anatomy, physiology, surgical applications, operating room environment, training/coaching methodologies
Technologies
da Vinci System, Ion, CRM systems
Responsibilities
Establish new training centers, deliver quarterly business reviews, manage hiring and team development, optimize trainer schedules, conduct surveys and analyze data, collaborate with sales/marketing and surgical societies, deliver customer training activities, provide occasional OR support, act as a Medical Device Consultant in Austria and Germany
Seniority
Manager, hands-on leadership