Customer Education Manager - West Coast
Core
Lead training, demonstrations, account launches, and independence assessments for medical robotics systems to support regional sales and customer adoption.
Role type
Customer Education Manager
Builds
Training programs, demonstration sessions, and certification pathways for physicians and support teams
Domain
Medical robotics / Surgical technology
Required skills
Clinical and technical knowledge, adult learning instruction, project management, problem solving, event logistics, data analysis
Preferred skills
Bronchoscopy experience, medical robotics familiarity, simulation training expertise, LMS proficiency
Technologies
Microsoft Office, Google Workspace, Learning Management Systems
Responsibilities
Plan and deliver in-person and virtual training for physicians and support staff; Lead Galaxy System demonstrations with sales teams; Manage account launches and initial case support; Assess customer skills and sign off on independence; Create and update training materials and digital resources; Manage event logistics and equipment setup; Analyze feedback to improve education programs
Seniority
Mid-Senior level, hands-on IC
