Customer Services Manager
Core
Plan, coordinate, and control service team activities to maintain and enhance customer/client relationships while meeting operational objectives.
Role type
Customer Services Manager
Builds
Customer service operations and team performance
Domain
Logistics / FMCG distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, budget management, policy development, recruitment, performance appraisal, stakeholder management, KPI tracking, problem solving
Preferred skills
Post-despatch operations knowledge, sector knowledge, creative problem solving
Responsibilities
Manage daily team operations, develop customer service policies, plan and maintain team budget, recruit and mentor team members, handle escalated client issues, report on performance and KPIs, propose business growth opportunities
Seniority
Mid-Senior, hands-on IC