Front Office Team Member
Core
Welcome guests, manage check-ins/check-outs, process payments, handle reservations, and provide local tourist information at a hotel front desk.
Role type
Front Office Team Member (Receptionist)
Builds
Guest check-in/out processes, reservation confirmations, payment transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, payment processing, reservation management, complaint handling, adaptability, attention to detail
Preferred skills
Hospitality experience, independent work, problem-solving, pressure management
Technologies
Hotel management systems
Responsibilities
Register guests and process payments, update guest information in the system, take and confirm reservations, answer guest queries about facilities and local info, handle guest complaints promptly, maintain clean work areas
Seniority
Individual Contributor, entry to mid-level