Front Office Executive - Fairmont Agra
Core
Manage front office operations, guest services, and staff supervision to ensure seamless check-in/out, revenue optimization, and high guest satisfaction at a luxury hotel.
Role type
Front Office Executive (Senior IC)
Builds
Guest experiences, operational efficiency, and revenue performance for the hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest services management, reservation management, team supervision, cash handling, PMS proficiency, financial reconciliation, conflict resolution, operational coordination
Preferred skills
Hospitality or business certification, revenue management strategies, event coordination
Technologies
PMS, POS software
Responsibilities
Manage guest check-in and check-out procedures, oversee reservation management, handle guest inquiries and complaints, supervise front office staff, manage cash handling and billing, maintain security protocols, coordinate with other departments, prepare front office reports, implement revenue management strategies, train and mentor team members, monitor guest feedback, assist with special events and VIP services
Seniority
Mid-Senior, hands-on IC with leadership responsibilities