GSA-Front Office
Core
Manage guest arrivals, departures, and daily front desk operations to ensure a memorable hotel experience.
Role type
Front Office Manager / Reception Lead
Builds
Guest check-in/check-out processes, personalized guest experiences, and hotel facility promotions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, account settlement, up-selling, multi-tasking, problem solving, team coordination
Preferred skills
Opera PMS knowledge
Responsibilities
Greet and check-in guests, respond to guest requests, settle accounts, promote hotel facilities, maintain high service standards at the reception desk, oversee day-to-day front office operations
Seniority
Mid-level operational lead
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