Director of Rooms
Core
Leading the end-to-end guest journey and operational standards for the Rooms Division in a luxury lifestyle hotel.
Role type
Director of Rooms (Rooms Division)
Builds
Guest experience, revenue streams, and operational efficiency for a 208-room hotel.
Domain
Luxury hospitality / Lifestyle hotel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, budgeting, labor cost control, team leadership, VIP guest relations, upsell strategy, housekeeping operations, front office management, brand consistency enforcement, feedback analysis.
Preferred skills
Intuition for anticipating guest needs, experience in lifestyle brand environments, ability to operate in a diverse cultural team.
Technologies
None stated
Responsibilities
Own the guest journey from arrival to departure, build and hold service standards, analyze guest feedback to drive action plans, manage the Rooms Division budget, drive upsell and limousine operations, manage labor costs and productivity, develop and retain a diverse team, ensure safety across all shifts.
Seniority
Director, senior leadership
