Director Forward Deployed Engineering
Core
Set strategy, standards, and execution for the global Forward Deployed Engineering (FDE) function, leading customer engagements and partnering with Sales, Product, and Engineering to deliver solutions.
Role type
Director, Forward Deployed Engineering (Global)
Builds
Customer-specific solutions, repeatable playbooks, delivery standards, and best practices for the FDE function.
Domain
Developer tools / HR tech / API-first SaaS platforms
Deliverable
production ML models | product features | client delivery
Required skills
Technical leadership, team building and coaching, solution architecture, API and integration expertise, customer engagement management, cross-functional partnership, strategic planning, ambiguity navigation, high-standards execution
Preferred skills
Forward Deployed Engineer or Solutions Engineer experience, background in developer tools or HR tech, experience in globally distributed or matrixed teams
Responsibilities
Lead and coach a team of FDEs in pre- and post-sales customer engagements, partner with Sales/Product/Engineering to shape solutions, incorporate customer solutions into the product roadmap, provide hands-on technical leadership for APIs and integrations, elevate demo and proof of concept execution, build repeatable playbooks and delivery standards
Seniority
Director, hands-on leadership