EN - Reservations Agent
Core
Manage guest reservations and inquiries across phone, email, and online channels to ensure a welcoming experience and maximize revenue.
Role type
Reservations Agent
Builds
Hotel room bookings and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, up-selling, system data entry, guest communication, problem solving
Preferred skills
Opera PMS experience, fluency in additional languages
Technologies
Opera PMS
Responsibilities
Manage reservations via phone, email, and online channels; Communicate with guests prior to arrival; Collaborate with Front Office and other hotel departments; Recommend hotel facilities and assist guests with information and special requests; Handle room reservation requests, enter rooming lists, and maintain accurate system data
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.