Guest Service Ambassador (Casual)
Core
Front entrance concierge and valet providing arrival/departure assistance, luggage handling, and transportation coordination for guests at a luxury resort.
Role type
Guest Service Ambassador (Casual)
Builds
Guest arrival/departure experiences, transportation logistics, and personalized service at a luxury resort.
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Vehicle loading/unloading, luggage handling, guest escorting, shuttle coordination, group activity management, emergency procedures, personal appearance standards, English proficiency, valid driver's license
Preferred skills
Additional languages, local language understanding, teamwork, attention to detail
Technologies
Hotel shuttle, DMC/Transportation charter
Responsibilities
Escort guests and assist with transportation and luggage, support expeditors and shuttle service, perform room moves and guest room deliveries, coordinate group activities and off-site excursions, maintain cleanliness and ambiance at the porte cochere, assist other departments during peak times
Seniority
Entry-level, casual staff