Sr Technical Account Manager - North America
Core
Dedicated technical relationship owner for Tier 1 Wise Platform partners, ensuring integration health, resolving complex technical blockers, and driving adoption of platform updates.
Role type
Senior Technical Account Manager (TAM)
Builds
Long-term success for enterprise partners via technical excellence, risk mitigation, and integration improvements.
Domain
Fintech / Payments / Financial Infrastructure
Deliverable
client delivery
Required skills
Technical account management, solutions engineering, API troubleshooting, stakeholder management, change management, root cause analysis, SLA adherence, technical roadmap ownership, internal advocacy, process creation.
Preferred skills
Payments/fintech domain knowledge, SQL/database querying, observability tools (Kibana, Looker, Prometheus), coding/scripting, back-end service troubleshooting, system architecture understanding, global team collaboration.
Technologies
APIs, webhooks, authentication, databases, Kibana, Looker, Prometheus
Responsibilities
Build deep understanding of partner integration and architecture; investigate and resolve complex technical blockers across APIs and data flows; partner with engineering during incidents and own follow-through; support partners in adopting latest technical updates; own ongoing technical health including SLA adherence; advocate for partners internally to influence product roadmaps; contribute to documentation and scalable processes; shape and scale Technical Account Management operations.
Seniority
Senior, hands-on IC