Service BDC Agent - Honda of Serramonte
Core
Respond to internet inquiries and generate service appointments for customers contacting the dealership online.
Role type
Service BDC Agent
Builds
Service appointments
Domain
Automotive retail
Required skills
CRM software proficiency, lead management tools, phone surveying, report compilation, time management, independent work, team collaboration
Preferred skills
Previous BDC experience in automotive, high-volume call center experience, commission-driven role experience, excellent interpersonal skills, goal-driven mindset
Technologies
CRM software, lead management tools, internet
Responsibilities
Respond to internet inquiries with courtesy and accuracy, enter customer inquiry data into CRM, generate services appointments, conduct phone surveys to assess customer preferences, compile reports and documentation, perform assigned job-related duties
Seniority
Individual Contributor