Legacy Program Advisor
Core
Support timeshare owners with account services, ownership transfers, and guidance on voluntary deed back programs and exit options.
Role type
Customer service advisor for timeshare ownership programs
Builds
Owner account retention, voluntary deed back (VDB) processing, and ownership transfer documentation
Domain
Hospitality / Timeshare / Vacation Ownership
Deliverable
client delivery
Required skills
Customer service, account management, conflict resolution, administrative processing, multitasking in high-volume environments
Preferred skills
Timeshare industry experience, hospitality background, bilingual English/Spanish
Technologies
Microsoft Office, customer service systems
Responsibilities
Educate owners on ownership benefits and transition options; Review accounts to identify retention or transfer solutions; Process VDB, ROFR, and transfer documentation; Handle inbound/outbound inquiries and escalated issues; Collaborate with resale coordinators; Book owner reservations
Seniority
Entry-level to Junior, hands-on IC