Service BDC Associate - North Central Ford
Core
Respond to internet inquiries to generate service appointments for new and pre-owned vehicles, manage customer data in CRM, and conduct satisfaction surveys.
Role type
Service BDC Associate
Builds
Service appointments and customer experience
Domain
Automotive / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
CRM software proficiency, lead management tools, MS Office Suite, data entry, phone surveying, cashier duties
Preferred skills
Bilingual capabilities
Technologies
CRM software, lead management tools, internet, MS Office Suite
Responsibilities
Respond to internet inquiries with accuracy and professionalism, enter customer inquiry data into CRM, generate service appointments, conduct phone surveys to assess customer preferences, compile reports and documentation, perform cashier duties
Seniority
Entry-level, individual contributor