Directeur.trice adjoint.e de la réception - Temps plein (H/F/D)
Core
Coordinate reception operations, optimize commercial performance, and supervise the reception team at a luxury hotel.
Role type
Senior Front Office Manager
Builds
Front office operations and guest experience
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, budget management, revenue optimization, customer complaint resolution, process improvement, emergency protocol management, specialized hotel software proficiency (e.g., Opera), English fluency
Preferred skills
Hospitality management degree, third foreign language, experience with mystery guest programs
Responsibilities
Coordinate arrivals, groups, and VIPs; manage budget and occupancy rates; supervise and train reception staff; handle client complaints and mystery guest feedback; ensure operational efficiency and compliance; manage emergency protocols
Seniority
Senior, hands-on IC